Our Returns & Warranty Policy

Our Returns & Warranty Policy

CUSTOMISED ORDERS

Living in Style Furniture custom makes all of our beautiful pieces to your own personal selection. We want you to love your pieces as much as we do but sometimes things can happen that result in your order not being quite right. As you can imagine if we are customising your piece, returns because of change of mind is unfortunately not possible. The best advise we can give is before before finalising your selection, please feel free to ask our Sales Team further questions about the fabric and finishes, or for additional photographs or videos, and interior design advice to ensure your selections are perfect for your home. We will of course honour returns due to faults. 

If you are supplying us with an image, we cannot guarantee an exact match unless provided with complete technical drawings. Drawings can be produced by us for signing off and are chargeable and payable by you. Slight differences in specified dimensions may occur due to the materials within the build. If the furniture is intended for a specific place or location, you must inform us at the time of ordering. 

WARRANTY

Living in Style Furniture warrants all products for the original buyer for 1 year warranty against structural defects attributable to manufacture. 

Proof of purchase must be supplied.

Additional Manufacturers Warranty applies on:

Sofas
Frame – 10 years
Foam – 10 years
Fabric – 3 years

Leather Sofa
Frame – 10 years
Foam Seat – 3 years
Foam Back – 2 years
Recliner Mechanism – 3 years
Leather – 2 years

Chairs & Barstool
Timber Frame – 3 years
Metal Frame – 1 year
Fabric – 3 years

Beds
Frame – 5 years
Fabric – 3 years

Custom Timber Furniture 3 years
Standard Warranty on other items 1 year

Please note that damage resulting from improper handling during shipping, detergents, abrasives or other harsh cleaning agents, is not covered under this warranty.

Goods purchased “as is” or ex floor stocks samples are also not covered by our warranty.